• Increase
  • Decrease

Current Zoom: 100%

  • Home / 
  • Vacancies at Springboard+ - Guidance Counsellors for 2017 free phone helpline 

Vacancies at Springboard+ - Guidance Counsellors for 2017 free phone helpline

Springboard+ guidance counsellors for 2017 free phone helpline


The HEA is seeking applications from experienced guidance counsellors for a temporary telephone helpline to support potential Springboard+ participants in 2017.

Two positions will be filled for a period of 5 months on a contract basis.

Applicants must be available during the period from 15th May – 20th October (please note these dates are indicative and will be confirmed at a later stage).

The location for the helpline will be in Dublin city, venue to be confirmed.

The working hours will be from Monday-Friday (with the exception of public holidays) and from 09.00-17.00 each day.

Person specification:

·         A qualification in career guidance

·         Relevant work experience, prior experience of working with adults returning to education would be a particular advantage.

·         Up-to-date knowledge and understanding of education and training options for jobseekers. An ability to quickly master knowledge and understanding of all aspects of the Springboard+ initiative, including the relevant Social Protection supports for unemployed jobseekers

·         An ability to work as part of a small team

·         Excellent computer literacy with experience of using MS Office and information management software

·         Excellent interpersonal, communication and teamwork skills

·         Excellent oral, written and presentation skills


The role:

·         Operate a telephone helpline which provides callers with comprehensive, impartial advice and guidance on Springboard education options

·         Disseminate information and a referral service on other education and training options besides Springboard+ full-time further and higher education, training, internship/work placement and career options

·         Respond to email queries from current and perspective Springboard+ students.

·         Operate a text and call-back service

·         Maintain a database of calls and requests for information/guidance

·         Develop and collate case studies of callers

·         Evaluate the reach and impact of the helpline and submit a report to the HEA at the end of the contract period

·         Prior to closing down of the helpline, carry out follow up queries with callers

·         Undertake other duties as may be assigned


Remuneration will be linked to the Executive Officer Public Service scale (pro rata).

Interested persons should submit by email a Curriculum Vitae (no more than two pages) and a short cover letter stating why they believe they should be offered the position to fnoone@hea.ie.

The closing date for applications is no later than 5pm Wednesday 19th April. Applications cannot be considered after this time.




hea facebook